Dear all FGN users @Fugitive here to discus the Server Disconnections we are all dealing with.
Yes, we are aware of the intermittent but repeated disconnections which ALL users on our Teamspeak 3 server are suffering from and we would like to apologies for the inconveniencing this has been causing all of us for the past few weeks. I want to also take this time to communicate what we are doing to try fix this as well as why this is happening in the first place.
Firstly our TS server is software installed on a virtual server which is hosted in an MWEB data-center in Cape Town. Now as far as these disconnection’s are concerned they are not a result of our server or the hardware we use to host our server on. They are in fact being caused by the routers/switches (we believe) in the MWEB data-center.
We however, do not communicate directly with the MWEB data-center engineers, our hosting provider acts as a middle-man between MWEB and us.
Here is a reply we have received from our hosting provider:
Thank you for the reports but they are not necessary - we are fully aware of it and can see it.
We have the highest level of networks available at the data-center investigating. We will have isolated the issue by the morning, no doubt. - This is the feedback we are getting.
Unfortunately, this problem is both out of the hands of FGN and our hosting provider, and until the MWEB data-center engineers are able to fix this there is little we can do to assist.
###However, this is what I would like to propose to the wider FGN community:
For over a Year our new hosting provider has been excellent and has provided us with a server we could not have gotten ANYWHERE else in South Africa at the price we pay.
I would like to wait 1 more week before I make any decisions on potentially looking to move to a new host. However, if these disconnections are not solved by march 04th I will consider finding a new hosting provider who does not use MWEB.
However, this is much simpler said as our options within South Africa are very limited. The traditional ISPs server options are very expensive for what you get and they also have surprisingly negative reputations for reliability and communication. As for dedicated server providers that list is not long and the top option being Hetzner ZA is very expensive and therefore not really an option.
This means that if we were forced to have to look for a new hosting provider we may not be able to stick with hosting in South Africa.
I hope this sheds some light on the complexity of the dilemma we are currently facing. And once again our sincere apologies for the inconveniences caused by these disconnections. we hope they will be resolved shortly as our provider appears to suggest they will.
**Our feels on this whole issue:**